1. The service
These Terms govern use of websitedownwatch.com, Titanium Site Watch and related Website Down Watch monitoring features. By using the service, you agree to these Terms. Paid purchases are also subject to the checkout, licence and payment terms presented by Freemius when you purchase a plan.
Website Down Watch monitors signals such as public URL availability, HTTP status, response time, configured WordPress health information, selected pages and configured required-content checks. Features and limits depend on the plan shown at the time of purchase.
2. Accounts, connections and licences
You are responsible for keeping your account, WordPress administration access, licence details and alert destinations secure and accurate. You may connect only websites that you own, administer or are authorised to monitor.
Paid plugin licences and subscription administration are provided through Freemius. A licence is for the number of websites and features included in the purchased plan and may not be resold, shared or used to provide unauthorised access to the service.
3. What monitoring can and cannot guarantee
Monitoring is a diagnostic and notification service, not a guarantee that every fault will be detected or that every alert will be delivered. Results can be affected by DNS, networks, hosting providers, WordPress behaviour, third-party services, rate limits, maintenance and temporary connectivity problems.
Website Down Watch uses the configured Fast, Balanced or Cautious confirmation for eligible state-based website, WordPress, selected-page, content and automatic WooCommerce Health Problems before opening an incident, helping avoid turning brief transient failures into alerts.
Signed-in/member-page checks use the locally selected Monitoring test user inside WordPress to verify protected access and optional required content. They do not store or send the account password and do not guarantee every third-party plugin action, checkout flow or private workflow beyond the configured page check.
4. Pricing, checkout, subscriptions and refunds
GBP is the authoritative Website Down Watch pricing currency unless checkout states otherwise. Any USD amount displayed on the marketing site is an estimate based on a recent reference exchange rate and is not the billing currency or a guaranteed exchange rate.
Freemius operates the paid software checkout as Merchant of Record. Freemius is the legal seller for the checkout transaction and handles payment collection, applicable taxes, invoices, subscription-payment administration and checkout compliance. Website Down Watch remains responsible for the product and monitoring service itself.
Paid plans can renew automatically where this is stated at checkout. Review the checkout summary, billing period, renewal terms, cancellation information and any refund/cooling-off information before completing a purchase. Freemius sends the transaction/contract confirmation and provides customer subscription administration.
Nothing in these Terms removes mandatory consumer rights. Where applicable law gives you a cancellation, refund, repair, replacement or other statutory remedy, that right continues to apply. The exact transaction rights and any digital-content/service commencement acknowledgement are presented in the checkout flow that forms the purchase contract.
5. Acceptable use
You must not use Website Down Watch to attack, overload, probe without authorisation, bypass access controls, monitor systems you are not permitted to monitor, interfere with other customers, reverse engineer protected service components, or use the service in a way that is unlawful or abusive.
We may limit or suspend access where reasonably necessary to protect the service, other customers or third parties, or where use materially breaches these Terms.
6. Service availability and status information
We aim to operate the monitoring service reliably, but maintenance, provider outages and technical faults can occur. The public System Status page reports the independently observed state of core Website Down Watch services and public availability history from locally stored confirmed GREEN/RED state transitions.
Status information is provided for operational transparency. It does not create a separate service-level agreement unless a written agreement expressly says otherwise.
7. Privacy and monitoring data
Our handling of personal information is described in the Privacy Policy. You are responsible for ensuring that your own use of monitoring, alert destinations and any configured content rules complies with the law and with notices you owe to your own users.
8. Customer data processing terms
To the extent Website Down Watch processes personal data on your documented instructions in order to provide monitoring or alerts, you are the controller and Website Down Watch acts as your processor. These terms form the data-processing terms for that processing. Website Down Watch remains a controller for its own account, billing, security, fraud-prevention, legal and service-administration processing described in the Privacy Policy.
Subject matter and duration: providing the monitoring and alert service for the period that the relevant connection, plan or service is active, plus only the limited retention needed for security, legal or dispute purposes. Nature and purpose: receiving and storing configured site/URL/check/recipient information, performing checks, recording compact results, confirming incidents and delivering alerts. Data subjects and data: customers, authorised users and customer-designated alert recipients; identifiers/contact details, site/configuration information and service/monitoring records supplied or generated for those purposes.
Website Down Watch will process this customer personal data only on documented instructions reflected by your configuration and use of the service, unless UK law requires otherwise; ensure persons authorised to process it are subject to confidentiality obligations; maintain appropriate technical and organisational security measures; and notify you without undue delay if we become aware of a personal-data breach affecting customer personal data.
You give general written authorisation for subprocessors reasonably needed to provide the service, including cloud/network infrastructure, transactional-email delivery, and licensing/payment services. We remain responsible for imposing appropriate data-protection obligations on subprocessors used for processor activities. If we make a material change to those categories, we will provide notice through an appropriate service or legal-policy channel so you can raise a reasonable data-protection objection before the change takes effect where practicable.
Taking account of the nature of the processing and information available to us, we will provide reasonable assistance with data-subject requests, security/breach duties, DPIAs and regulator consultation where the law requires it. At the end of processor services, customer personal data is deleted or put beyond use in accordance with the documented destructive connection lifecycle and retention rules, unless law requires retention. On reasonable written request, we will provide information needed to demonstrate compliance with these processor obligations and support proportionate audits or inspections subject to confidentiality, security, protection of other customers and reasonable operational safeguards.
9. Intellectual property
Website Down Watch, Titanium Site Watch, the site design, service code, documentation and branding are protected by applicable intellectual-property laws. These Terms give you permission to use the service; they do not transfer ownership of the service or its intellectual property.
10. Liability
You remain responsible for your website, backups, security, business continuity and decisions made in response to monitoring results. Website Down Watch should not be your only recovery, security or disaster-response control.
To the maximum extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control, including failures of third-party networks, hosting, payment, messaging or infrastructure providers. Nothing in these Terms excludes or limits liability where doing so would be unlawful, and mandatory consumer protections remain unaffected.
11. Changes, suspension and termination
We may change service features, integrations or these Terms where reasonably necessary for security, reliability, legal compliance or product development. Material changes will be reflected on this page and, where required, communicated through an appropriate channel.
You may stop using the service at any time. Disconnecting, expiry, cancellation, plan changes or quota changes can remove paid monitoring state in accordance with the product’s documented lifecycle. Data that must be retained for legal, accounting, security or dispute purposes may be kept for the required period.
12. Contact
Questions about these Terms or the monitoring service can be sent through our Contact page or to support@websitedownwatch.com.
These Terms are intended to operate subject to the mandatory laws and consumer protections that apply to you. You can print or save this page using your browser for your records.